This isn’t the first time Spirit has ranked lowest in passenger satisfaction. Nearly half of the survey respondents said they don’t avoid a specific airline but care more about flight cost or date and time. More: What do airlines owe you for flight delays, cancellations? New DOT dashboard will show you. More: Biden administration proposing rule changes to compensate passengers for flight delays The percentages show how many people chose that airline, or technically, don’t actually choose that airline. The survey took place on May 1, and respondents were able to check off as many airlines as they wanted and their results were anonymous.īelow are the airlines people avoid flying on the most, in order from most avoided to least avoided. “Travelers should not have to worry about what will happen if their flight gets canceled or delayed,” he added. Power’s highest marks in the economy travel category and ranking positively in The Vacationer’s survey. Remember Southwest’s meltdown that left thousands of people stranded in airports last December? The event didn’t deter the airline from being awarded J.D. “Lack of communication and poor customer service are two major reasons why people will not fly an airline again,” The Vacationer’s Eric Jones said. Some of the airlines mentioned included Delta Air Lines, Spirit Airlines and Southwest Airlines. In anticipation for a busy summer of travel, The Vacationer surveyed over 1,000 Americans to discover which of the 10 major U.S.-based carriers they avoid at all costs. Many of us have our prefered airline, but what are the ones you refuse to fly? Watch Video: Airlines might have to pay for delays, cancelations in proposed rules
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